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Hotel Assistant Manager Needed In Canada By Nain Hotel Ltd.

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As the Hotel Assistant Manager, you will play a key role in supporting the day-to-day operations of the hotel. You will work closely with the management team to ensure outstanding guest service, efficient hotel operations, and a positive work environment for the staff.Job details

  • Location: Nain, NL
  • Salary: 22.50 hourly / 35 to 40 hours per week
  • Terms of employment Permanent employment: Full time Day, Evening, Weekend, Shift, On Call, Flexible Hours, Morning
  • Start date: Starts as soon as possible
  • Benefits: Health benefits
  • Vacancies 1
  • Verified

Overview

Languages

English

Education

  • No degree, certificate or diploma

Experience

7 months to less than 1 year

Work site environment

  • Air conditioned

Work setting

  • Hotel, motel, resort

Responsibilities:

  • Guest Services:
    • Assist in managing front desk activities, including reservations, check-in/check-out processes, and addressing guest inquiries or concerns.
    • Ensure a high standard of customer service is maintained throughout the hotel, striving for guest satisfaction.
  • Staff Supervision:
    • Assist in recruiting, training, and supervising hotel staff members.
    • Coordinate staff schedules to ensure adequate coverage and efficient workflow.
  • Operational Support:
    • Collaborate with various departments, including housekeeping, maintenance, and catering, to optimize hotel operations.
    • Assist in budget management, financial reporting, and inventory control.
  • Problem Resolution:
    • Address and resolve guest issues or complaints promptly and effectively.
    • Handle unexpected situations and emergencies with composure and professionalism.

Requirements:

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  • Proven experience in hotel management or a supervisory role within the hospitality industry.
  • Excellent communication, leadership, and organizational skills.
  • Knowledge of hotel operations, reservations systems, and customer service best practices.
  • Proficiency in hotel management software and Microsoft Office Suite.

Tasks

  • Perform front desk duties
  • Prepare marketing plans
  • Arrange for and oversee maintenance activities
  • Address customers’ complaints or concerns
  • Assist clients/guests with special needs
  • Develop and implement business plans

Additional information

Security and safety

  • Criminal record check

Work conditions and physical capabilities

  • Fast-paced environment
  • Attention to detail
  • Combination of sitting, standing, walking

Benefits

Health benefits

  • Health care plan

Who can apply to this job?

The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

How to apply

By email

[email protected]

How-to-apply instructions

Here is what you must include in your application:

  • Cover letter
  • Copy of portfolio or relevant work examples

Advertised until

2024-02-09

Here are some frequently asked questions to help you gain a better understanding of this Hotel assistant manager:

1. What does a Hotel Assistant Manager do?

Hotel Assistant Managers assist in managing the daily operations of a hotel, including overseeing staff, coordinating guest services, and ensuring the overall satisfaction of guests.

2. What are the primary responsibilities of a Hotel Assistant Manager?

Responsibilities include:

  • Assisting in the management of hotel staff, including training and supervision.
  • Coordinating front desk activities, reservations, and check-in/check-out processes.
  • Addressing guest concerns and ensuring a high level of customer satisfaction.
  • Collaborating with various departments to optimize hotel operations.
  • Assisting in budget management and financial reporting.

3. What skills are essential for a Hotel Assistant Manager?

Essential skills include communication, leadership, problem-solving, customer service, organizational abilities, and a strong understanding of hotel operations.

4. What qualifications or experience do Hotel Assistant Managers need?

Entry into this role typically requires a bachelor’s degree in Hospitality Management, Business Administration, or a related field. Relevant experience in hotel operations is advantageous.

5. What distinguishes an exceptional Hotel Assistant Manager?

Exceptional Hotel Assistant Managers exhibit exceptional leadership, adaptability, attention to detail, and a commitment to delivering outstanding guest experiences.

6. How do Hotel Assistant Managers contribute to guest satisfaction?

Hotel Assistant Managers contribute by ensuring efficient hotel operations, addressing guest needs promptly, and maintaining high service standards throughout the hotel.

7. What challenges do Hotel Assistant Managers typically face?

Challenges may include managing diverse guest expectations, resolving conflicts, handling unexpected situations, and coordinating with different departments for seamless operations.

8. What career opportunities exist for Hotel Assistant Managers?

Hotel Assistant Managers can advance to roles such as Hotel Manager, Director of Operations, or explore opportunities in larger hotel chains or diverse hospitality settings.

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